Welcome to our Tenancy Information section, designed to provide you with essential details about your rental agreement, rights, and responsibilities. Here, you’ll find guidance on understanding your tenancy terms, maintaining your home, and accessing support services. Our goal is to ensure you have a clear understanding of your tenancy, empowering you to enjoy a secure and comfortable living experience.

Ensuring your rent and service charges are paid on time is essential for maintaining your tenancy and avoiding financial difficulties. This section outlines the available payment methods, important details to include when making a payment, and specific guidance for those in supported accommodation or general needs housing.

Understanding your responsibilities and available support will help you manage your rent payments effectively and prevent any issues with your tenancy.

We provide valuable insights to help you maintain a safe, efficient, and comfortable living environment. Explore our resources to discover practical tips for reducing energy consumption and lowering utility bills. Read our Safety at Home guidance with essential advice to ensure your home remains a secure haven.

Our Repairs & Maintenance section provides comprehensive information on how to report issues, understand repair responsibilities, and what to expect during the maintenance process.

Managing your finances effectively is crucial for maintaining stability and peace of mind. In this section, we provide essential information on two key areas: Gain valuable insights to help you navigate your financial responsibilities with confidence.

We understand that pets can provide therapeutic benefits to residents, offering companionship and enhancing well-being. However, due to specific considerations within our support portfolio, certain accommodations may not permit pets. We encourage residents to review our pet policies and consult with our team to determine the best housing options for both you and your animal companions.