For buildings with communal areas, we carry out regular Fire Risk Assessments (FRAs) and address any issues identified. This also includes checks on external walls in line with the Fire Safety Act 2021.

If you live in a house or self-contained flat without shared communal spaces, internal fire safety is your responsibility. However, we’re always here to support you—if you have any concerns about fire safety or need repairs, please contact us immediately.

Key Fire Safety Tips:

• Smoke and Heat Detectors: All properties must have smoke or heat detectors (usually in the kitchen). We are responsible for installing them, but you should regularly test them by pressing the test button
• Battery Maintenance: If your detector beeps, the battery is low. Replace it promptly—never remove the battery without replacing it immediately
• Lithium Batteries: These are commonly used in e-bikes and scooters and can be a fire risk. Always use manufacturer-recommended batteries
• Carbon Monoxide (CO) Alarms: CO is a poisonous gas. Check if your home has a CO alarm
• BBQ Safety: Keep BBQs away from trees, sheds, balconies, and other structures. Use firelighters—never use flammable liquids
• Candle Safety: Extinguish candles, incense, and oil burners when leaving a room or going to bed. Keep them away from flammable materials like curtains and always place them on heat-resistant, stable surfaces
• Kitchen Safety: Never leave cooking unattended. Turn off hobs and ovens when finished

For more fire safety advice, visit London Fire Brigade’s website. In case of a fire, call 999 immediately and ask for the Fire Service.

Damp and mould can occur due to water leaks, rain entering your home, or moisture rising from the ground (especially in basements or ground-floor properties).

If you notice damp or mould in your home, contact us immediately so we can inspect and address the issue.

How You Can Help Prevent Damp and Mould:

• Leave a small gap between furniture and walls to allow airflow
• Keep air vents clear and don’t switch off extractor fans in kitchens or bathrooms
• Open windows regularly to improve ventilation
• Avoid drying clothes on radiators—this increases moisture and energy costs in winter
• At night, close blinds or curtains to retain heat, but open them during the day to improve airflow around windows and doors

Three key things you can do to prevent damp, mould or condensation:

If your home has a gas supply, it’s a legal requirement for us to arrange an annual gas safety check, carried out by a Gas Safe-registered engineer. They will inspect your boiler and any gas appliances, providing a gas safety certificate after the check.

What To Do if You Smell Gas:

Call the National Gas Emergency Line: 0800 111 999

Do NOT:

• • Smoke, light matches, or use lighters
  • Turn electrical appliances on or off

DO:

• • Open doors and windows for ventilation
  • Turn off the gas supply at the meter, if safe to do so

Your safety comes first—never ignore the smell of gas.

Proper care of your electrical equipment reduces the risk of accidents. Follow these simple guidelines to stay safe:

Electrical Safety Tips:

• Avoid overloading sockets—never plug one extension lead into another
• Don’t use two- or three-way adapters
• Check for burn marks, cracks, or damage on plug sockets. Report issues immediately
• Replace any damaged or frayed electrical cords
• Ensure light fittings and switches are working correctly. If not, don’t attempt repairs yourself—contact us
• Never tamper with your consumer unit or electricity meter

Carrying Out Electrical Work:

You must obtain written permission from us before doing any electrical work in your home. All work must be completed by a qualified, registered electrician.

Asbestos was commonly used in construction due to its heat resistance and strength, especially in buildings constructed or refurbished before 1999, when it was banned in the UK. Asbestos can release tiny fibres into the air when disturbed, which, if inhaled, may cause serious lung conditions, including certain types of cancer.

Is There Asbestos in My Home?

If your property was built or renovated before 1999, it may contain asbestos in materials like insulation, floor tiles, or textured coatings. If asbestos is present in your home, you will be informed.

It’s important to remember that asbestos is not dangerous if it remains intact and undisturbed. As long as it’s in good condition, it poses no risk to you or your family.

What to Look Out For:

• Damaged or disturbed materials: If you suspect that any materials containing asbestos have been damaged, contact us immediately
• Old floor tiles or linoleum: Do not attempt to remove these yourself, as they may contain asbestos

For more detailed information on asbestos, visit the Health & Safety Executive (HSE): Asbestos Publications – Asbestos Publications – Free leaflets – HSE